Frequently Asked Questions

Answers to the most common questions about our platform, Premium subscription, and verified certificates.


English Measure is an independent online English assessment platform that measures your language proficiency (Reading, Listening, Writing, and Speaking) based on the CEFR standard.

The Premium Plan unlocks everything: unlimited CEFR assessments, unlimited AI-powered feedback on your speaking and writing tasks, full access to all talk show and podcast audio with interactive transcripts, exclusive Story Chain, Interactive Stories, and Dictation modules, and a completely ad-free experience — all processed on dedicated high-speed AI servers with zero waiting time.

The full assessment is divided into four sections — Reading, Listening, Writing, and Speaking — and typically takes about 30–40 minutes in total. You can complete each section separately at your own pace.

Yes, the Speaking section records your voice through your device's microphone, so a working microphone and a quiet environment are recommended. Your recording is used only for AI evaluation and nothing else.

Your recordings are used solely for linguistic evaluation. We guarantee they are never used for voice cloning and never shared with third parties. You can request full deletion of your data at any time by contacting us — see our Privacy Policy for details.

Yes, we offer a 14-day conditional refund guarantee. If you haven't used any premium AI quota or accessed premium talk shows/podcasts, you can request a full refund.

Your subscription automatically renews based on your selected billing cycle (monthly or yearly). You can cancel your subscription at any time with a single click from your profile settings. After cancellation, you will retain Premium access until the end of your current billing period.

Our certificates are designed based on the globally recognized CEFR standards. While official institutions (such as universities or government agencies) have their own specific acceptance criteria, you can confidently use your certificate on your CV, LinkedIn profile, job applications, and portfolios to prove your English proficiency.

The Basic PDF certificate is completely free, does not require strict supervision during the test, and does not contain a verification code. The Verifiable PDF certificate is available for a one-time fee ($6.99); it is generated only under much stricter and more secure testing conditions (monitoring tab switching and focus loss to prevent cheating) and includes a unique 11-character verification code that allows third parties or employers to officially verify your results on our website.

Yes, you can retake the assessment at any time. Your past results are saved in your profile so you can track your progress over time.

Payments are processed securely through LemonSqueezy, and you can pay with major credit or debit cards.

First, check your spam or junk folder. You can also use the 'Resend verification email' option on the sign-in page. If the problem continues, contact us through our contact page and we will resolve it quickly.

Still have questions?

We're here to help — our support team will get back to you as soon as possible.

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